Support

Something not working?

Use the contact form below. It is read by the person who built the app. Tell us what you were doing and what happened instead, and it helps to say which phone you are on.

Questions that come up

How does a coach get access to my log?

Either side can start it — you can invite a coach, or a coach can search for you by name and invite you. Nothing is shared until the other side accepts. You can end the link at any time from the Coaches screen, and access stops the moment you do.

My competition isn’t showing up when I search

Two common reasons. Results for an event that has just finished can take several days to be published — the app can only read what is on the website. And STAR 1–4 events often list a results link that never receives a file, which is a quirk of how those events are published rather than a problem with the search.

Searching is scoped to a season. If you are looking for an older skate, choose the right season first.

A score in the app doesn’t match the printed protocol

An imported competition uses the base values printed on the sheet, so it should match exactly. Tell us if it does not — that is a bug and we want it.

A run-through score is different: it uses the current ISU scale of values to work out what a programme would be worth. If a number there looks wrong, send us the element code through the contact form and we will check it against the communication.

Can I use it for ice dance or pairs?

Yes. Singles, ice dance and pairs each have their own scale of values. Discipline is chosen when you sign up and decides which one your scores are read against, so it cannot be changed from inside the app — use the contact form and we will change it for you.

I’m not getting notifications

Check the account sheet in the app first, then your phone’s own notification setting for Sk8tics. Notifications tell you that a score arrived, never what it was — a lock screen is not a private place for a mark.

Is it on Android?

It is in closed testing on Google Play now. If you would like to be a tester, send us a message through the contact form and we will send you the opt-in link.

Deleting your account

Do it yourself in the app: tap Account at the top of any screen, scroll to the bottom, type your username where it says Type your username to confirm, then tap Delete my account. It is immediate and cannot be undone.

If you can't sign in, use the contact form with the email address on the account. We will reply to that address to confirm before we delete anything.